Frequently Asked Questions
Question: Why don't you put all of your products for sale on your website?
Answer: We're working towards it! If you've been in our stores, you'll know that our product shelves constantly rotate with the season and we strive to bring in products that are near-impossible to find--even for us! If you don't see what you're looking for on our website, send us a message through our CONTACT US page and we'd be happy to help!
Question: Can I choose what goes in my gift basket?
Answer: Our baskets are designed daily by our talented Basket Team and created from products taken directly from our shelves. This ensures your gift basket is always made with the best quality product, but it also means we are limited in how we can allow customization online. If you are looking for specific brands or products to be used in a gift basket, please email firstname.lastname@example.org or call (613) 548-7721 prior to placing your order.
Question: Do you carry [SPECIFIC PRODUCT]?
Answer: For product inquiries or special requests, please contact us through the form on our CONTACT US page, email email@example.com, or call our Brock Street store at (613) 548-7721.
Question: I am a Supplier/Owner/Manufacturer/Brand Manager, and I am interested in my product being sold at Cooke’s. Who do I talk to?
Answer: Cooke’s Fine Foods is always bringing in new products to add to our lineup! If you have a product that you think would shine on the Cooke’s shelves, please email firstname.lastname@example.org with your sales pitch package.
Question: When I buy coffee in-store, I collect coffee points through the Vicinity Rewards program. Can I earn these points on my online coffee purchases? Can I redeem my points to use for online coffee orders?
Answer: At this time, we are unable to offer or redeem rewards points for online purchases. The Vicinity Rewards program for coffee bought at Cooke's Fine Foods is only applicable to purchases bought in-store.
Question: Can you provide free local delivery?
Answer: Currently, we are unable to provide free delivery on purchases made from Cooke’s. We offer local delivery through Hometown Courier for the Greater Kingston Area, and shipping through Canada Post nation-wide. While we do our best to keep shipping and delivery costs low for our customers, we are unable to provide these services for free at this time.
Question: Can you ship to the United States?
Answer: Due to shipping and business restrictions, we are not currently able to ship outside of Canada. Do you know a Canadian resident who could receive your order and then ship it to you themselves? Our customers have used this method in the past to get our Cooke’s coffee delivered to them from out of country.
Question: What are your guidelines for Christmas ordering?
Answer: We do our best to have your gift under their tree for Christmas Day. To accommodate the increased order volume for the holidays and still aim for timely delivery for all customers, we recommend you adhere to the following guidelines for ordering:
- Orders to be shipped outside of Ontario must be submitted by 11:00am EST on December 11th.
- Orders to be shipped within Ontario must be submitted by 11:00am EST on December 15th.
- Orders to be picked up or delivered locally must be submitted by 11:00am EST on December 22nd.
Please Note: Due to ongoing regulation changes with shipping due to COVID-19 and delays with Canada Post deliveries, we cannot guarantee delivery dates at this time. We process and send orders as quickly as possible, so your order may arrive at its destination before December 25th. Please place your order as early as possible to ensure it arrives before December 25th.